Love the use of technology (emailing estimates, emailing to notify me when my car was ready). Everyone I spoke with over the phone was helpful, friendly and timely. I made an appointment over the phone and told them what work my car needed, and I promptly received a call back to clarify the needed repairs so they could order parts in advance so as to decrease the time my car needed to be there. This ended up being unnecessary (and there was a delay with another part due to manufacturing defects), but I appreciated the thoughtfulness.